FAQ

In Canada, the law protects consumer by allowing you to purchase funeral items, such as caskets, from a source other than the funeral home. You choose only those funeral related items, whether good or services that you want or need to pay for only those you select. You can compare costs before making any final choices whether you shop the internet, by telephone or in person.

Funeral home cannot:
• Refuse to accept a casket or related funeral merchandise, which has been purchased elsewhere.
• Charge the family fees for accepting the casket.
• Increase any service price, which are itemized on their written price list.
• Treat you or your family any different than if you had purchased a casket from the funeral home.

Help find a balance between the emotional, spiritual and financial needs for you in this time of grief. For more information, please contact Board of Funeral Services (Ontario): 1-800-387-4458 or visit their website at www.funeralboard.com.

Haven Casket is a proudly Canadian company working to provide for your funeral needs. We understand that funerals can be expensive, and when you are making arrangements the last thing you want to be worrying about is money. That is why we offer all of our caskets and urns to our customers at wholesale prices. These are the same quality caskets that you would buy from other sources, but at greatly reduced rates. We have seen comparable products selling at other sources for as much as three times the prices we offer here at Haven Casket.

Sometimes funerals are unexpected, and when making arrangements, time is can be of the essence.  Haven Casket recognizes the urgency involved in planning a funeral, and to compensate, we offer free same day delivery to the Greater Toronto Area.  When you choose us for your funeral solutions, you will never have to worry whether the casket is going to arrive in time for the viewing or not.

Our casket store is located in the City of Markham, Ontario, featuring over 20 full sized burial caskets for viewing. We know that the most important thing is to see the actual casket before buying to allow you peace of mind. At our casket showroom, you will be able to see the actual casket before you decide to purchase it. We try to have as many selections of wood & metal caskets out for display. Our entire cremation urn collection is displayed in the store for viewing.

When selecting a casket, funeral homes may apply a lot of pressure to get you to purchase a casket through them. We don’t blame them, as there is a lot of potential profit at stake. Casket sales are a big money maker for many funeral homes. What they don’t tell you is that the prices they quote you are often at a huge markup.

Haven Casket offers you the ability to cut out the middleman. This means big savings for you, and extra money that you can use to honour your loved one’s memory in other ways. By purchasing through us, your family are saving anywhere between $3000 to $5000 dollars on funeral costs.

Under Ontario funeral law, all funeral homes must accept our caskets so don’t let anyone tell you otherwise. Contact us today and we can give you more information, plus answer any questions you might have.

Here at Haven Casket, customer satisfaction is our number one concern. This is why we always make it our top priority to meet and exceed your expectations whenever you do business with us. To back this up, Haven casket offers all of our customers a 100% satisfaction guarantee. If for any reason you are not fully satisfied, we will be happy to replace any of your products, or even give you a full refund.

There are no hidden costs. You save thousands on your funeral cost and you can rest assured your funeral merchandise is delivered on time. You can shop from the comfort of your home at your convenience from your computer with no pressure in making your decision or purchase.

For many actually moving ahead with pre-planning can be more difficult to act on and a subject few like to consider. Pre-planning is making funeral arrangements in advance. It allows consumers to compare prices and services, allows time to make wisely and well-informed purchasing decisions. This avoids making quickly and often under great emotional distress choices when confronted by the death of the loved one. You are likely to feel uncomfortable comparing prices or negotiating over the details and cost of a funeral, pre-need or at need. Compounding this discomfort is the fact that some people “overspend” on a funeral or burial because they think of it as a reflection of their feelings for the deceased.

Funerals rank among the most expensive purchases many consumers will ever make. A traditional funeral, including a casket and vault, costs about $6,000, although “extras” like flowers, obituary notices, acknowledgment cards or limousines can add thousands of dollars to the bottom line. Many funerals run well over $10,000. When one begins to understand the emotional and financial pressure of a funeral, it becomes clear that planning in advance is a considerate and responsible action. It can protect loved ones with a larger number of options and considerations, one that can be determined to best suit your needs.

Haven Casket proudly offers Pre-Planning service to help make this process easy for you and your family members. Please call us to get more information regarding our Pre-Plan package that works for you. Call us at 1-855-604-7555 to talk with one of our specialist.

The fundamental method of our low price is due to our commitment in the whole production process, logistics, labour and transport costs. Our wood caskets are directly made in bulk at our factory. Materials are imported from different parts of the world depending on species of wood. We work directly with our suppliers to ensure maximizing production equipment and using raw materials efficiently. Reviewing for technical innovations for best possible production process. To help keep prices even lower, Haven Casket transports products in bulk; all to ensure cost-efficiency. That is why we offer all of our caskets and urns to our customers at wholesale prices. These are the same quality caskets that you would buy from other sources, but at greatly reduced rates. We have seen comparable products selling at other sources for as much as three times the prices we offer here at Haven Casket. We are confident our wood caskets and metal caskets are of same or better quality than those found in your local funeral home.

First get the itemized list of prices and the casket from the funeral home. Check pricing at several funeral homes because shopping around will give you a more understanding of the choices and price difference in your area. Once you have chosen the funeral home that you want, then tell the funeral home that you will be purchasing a casket from us. They cannot charge you for receiving the casket and they must accept our casket. If there are any charges on handling a casket bought elsewhere, you should leave right away. The funeral home is charging you the difference or trying to earn back the money that is lost from you not purchasing their casket. There are many funeral homes that will gladly take our caskets at no cost to you. These are the funeral homes that you should be dealing with.

Shopping around will save you money and let you have control of what you want and not be charged for more. You can save more than $3000 on your funeral cost when you decide to purchase from Haven Casket.

You can call us to order your casket or go through our online shopping cart and complete the checkout process. Please provide the following information: your name, phone number, delivery address and e-mail. Provide us a payment type and we will ship the casket out according to your required date. This process will take less than 10 minutes, fast and simple. You can choose to cancel at any time during our checkout process. Once payment has been processed, please call us within 2 hours to change or cancel your order.

We accept credit cards or debit cards, MasterCard, Visa and Cash. You can choose which payment method best suits you.

We make every effort to maintain the availability of funeral merchandise shown on our online website, but due to popularity and supply issues, some products may not always be available. Generally, Haven Casket can estimate when a product should be back in stock. Because our products are not always manufactured in Canada, there are sometimes circumstances which can cause delivery delays.

Once you have completed our online checkout and we have received your order, we will send you a confirmation e-mail detailing your purchase. For funeral home deliveries, some will have specific time of delivery. Please contact your funeral home for their delivery date and time. Once we are notified of the time, we will schedule delivery according to that time. For Greater Toronto Area, we guarantee a 1-2 hour delivery time frame. For other cities, delivery is scheduled for next business day and will vary between 2-5 business days.

Please call us at 1-855-604-7555 to get your specific delivery rate or visit our Delivery Policy page.

When you place an order online, your merchandise(s) will be shipped from our warehouse. Since our online orders are shipped directly from our warehouses, simply state on your order that you would like to pick-up in store. We will hold your order for pick-up rather then have it shipped out.

If you are not satisfied with your purchase and would like to exchange or apply for a refund, please be sure to have your receipt. For all funeral merchandise not including burial caskets, we ask that you ensure that the product remains in the same condition as it was purchased. Otherwise, it is up to the discretion of the store as inspection is required.

Please call us directly to have changes be made to your order.

You can reach us at (905) 604-7555 or our Toll-Free line 1-855-604-7555. Or email us at info@havencasket.com and we will try to get back to as soon as possible.

If you are unable to make your purchase online, please try to refresh the website or try again later. If it persists, simply call our Toll Free number 1-855-604-7555 to speak with one of our specialists.